Fiido App Privacy Policy

Effective Date: [20/02/2024]

Welcome to Fiido App (hereinafter referred to as "the App"). We prioritize the protection of your privacy. This Privacy Policy, inspired by leading cycling apps, outlines in detail how we collect, use, and safeguard your personal information. Specifically, we address personal location information, Bluetooth permissions, and compatibility with higher Android system versions. Please read this policy carefully to gain a thorough understanding of our approach to privacy.

1. Information Collection and Use

1.1 Collection of Personal Information

In our commitment to providing comprehensive cycling social and smart cycling services, the App may collect the following personal information:

  • Basic Information: Including your name, contact details, gender, etc., for account creation and user identification.
  • Cycling Records: Information such as cycling routes, mileage, speed, elevation, etc., to enhance your cycling experience.
  • Device Information: We collect device data, including model, operating system, and unique device identifiers, to optimize the app's performance across different platforms.
  • Local pictures on the mobile phone: The user selects and uploads them himself. The APP will not read them privately. A permission warning will pop up when reading, and the user must agree and operate.
  • Location information: When certain functions of the APP require location permission, a permission warning will pop up to remind the user, and the user can choose whether to agree.

1.2 Purpose of Information Use

We collect and process personal information for purposes including but not limited to:

  • Enabling Cycling Features: Providing cycling social features, personalized recommendations, and statistical data based on your cycling activities.
  • Order Processing: Processing cycling-related orders, inquiries, and providing efficient customer support.
  • Notifications: Sending relevant notifications about cycling events, app updates, and personalized recommendations. 
  • Local pictures on the mobile phone: used for publishing social updates on cycling and uploading settings for user avatars.
  • Location information: When Bluetooth search results are presented to users, location permissions are required, as well as functions such as obtaining weather data, calculating and presenting cycling trajectories, etc. 

2. Privacy and Security of Locally Stored Images

2.1 Image Storage Location

The App supports user uploads of cycling photos, activity images, etc., and stores this image data in the local storage space of your device, ensuring effective data management.

2.2 Access Permissions

When accessing the camera or gallery for image uploads, the App requests your permission. We commit to using these permissions only with your explicit consent for implementing cycling social features, and guarantee not to misuse your image data.

2.3 Encryption and Security Measures

To maintain the privacy and security of your cycling photos and other image data, the App employs encryption and other robust security measures to prevent unauthorized access, use, modification, or disclosure.

3. Location Information and Security Permissions

3.1 Personal Location Information

To provide location services, we may collect your personal location information. This information will not be collected or abused without your explicit consent.

3.2 Access Permission Explanation

When using features that require access to location information, the App will request location access permission. Your location information will only be used with your explicit consent to provide relevant services. We commit not to misuse or unlawfully use this permission.

3.3 Security of Location Data

We will implement encryption and other technological measures to ensure the security of your personal location data. These measures aim to prevent unauthorized access, use, modification, or disclosure.

4. Secure Use of Bluetooth Permissions

4.1 Bluetooth Functionality Explanation

The App may use Bluetooth functionality for connections and data interaction with cycling devices and sensors. We will request Bluetooth permissions when necessary and ensure their reasonable use to prevent misuse or unauthorized access.

4.2 Encryption and Security of Bluetooth Data

When using Bluetooth functionality, we will employ encryption and other technical measures to ensure the privacy and security of Bluetooth data, preventing unauthorized access, use, modification, or disclosure.

5. Compatibility with Higher Android System Versions

5.1 System Permission Adaptation

The App will be compatible with higher Android system versions to ensure stable operation on the latest operating systems. We will promptly update the app to adapt to new system permissions and standards, optimizing user experience.

5.2 System Version Update Notifications

When adapting the app to new Android system versions, we will notify users through in-app notifications and app store updates. Please ensure timely upgrades to maintain optimal app performance and security.

6. Information Sharing and Disclosure

6.1 Cycling Social Sharing

The App allows users to share cycling achievements, photos, etc., on integrated social platforms within the app. We respect your privacy rights and ensure that sharing is always at your discretion.

6.2 Third-Party Collaboration

To provide innovative cycling services, we may collaborate with third-party service providers. However, we ensure that any sharing of personal information adheres to this Privacy Policy, maintaining the security and integrity of data.

6.3 Fiido Community Rules

To ensure a friendly, respectful, and supportive environment for all members, we’ve outlined a few simple rules that everyone must follow. By participating in this community, you agree to abide by these guidelines.
6.3.1. Be Respectful
  • Treat all members with kindness and respect, regardless of their opinions, preferences, or level of experience.
  • Avoid offensive, hateful, or discriminatory language. Harassment, personal attacks, or bullying will not be tolerated.
6.3.2. Stay on Topic
  • Keep discussions relevant to Fiido, eBikes, or related topics like cycling, sustainable transportation, and outdoor adventures.
  • Off-topic posts or unrelated discussions may be removed.
6.3.3. No Advertising or Unauthorized Promotions
  • Do not post advertisements, promotions, or affiliate links without prior approval from the Fiido team.
  • Sharing helpful recommendations is encouraged, but blatant self-promotion or spam will result in removal.
6.3.4. Share Constructive and Valuable Content
  • Contribute content that is helpful, insightful, or inspires a positive discussion.
  • Avoid posting repetitive, misleading, or false information.
6.3.5. Protect Privacy
  • Do not share personal information (yours or others') such as addresses, phone numbers, or private communications.
  • Respect others' privacy and avoid posting screenshots or conversations without consent.
6.3.6. No Inappropriate Content
  • Refrain from posting content that is harmful, explicit, or inappropriate, including violent, sexual, or graphic material.
  • Keep the community safe and welcoming for users of all ages.
6.3.7. Follow Intellectual Property Rules
  • Only share content you have the rights to post. Do not share copyrighted material without permission.
6.3.8. Report Violations
  • If you notice any content or behavior that violates these guidelines, please report it to the admin team.
6.3.9. Admins Have the Final Say
  • Admins and moderators reserve the right to remove posts or comments that violate these rules or are deemed inappropriate.
  • Persistent violations may result in a temporary or permanent ban from the community.

7. User Control and Data Access

7.1 User Controls

We provide users with control over their data through privacy settings, allowing you to manage sharing preferences, visibility, and consent for specific features.

7.2 Data Access Requests

Upon request, users can access and review their personal information stored by the App. We are committed to transparency and will facilitate any reasonable request for information access.

7.3 Personal account data deletion

When our users wish to delete their personal data stored on our platform, we deeply understand the significance of this decision and always respect users' privacy rights. Therefore, we have set up quick and convenient deletion account channels. Whether it's through the deletion account button on the settings page within the APP or by visiting our web deletion account page (https://www.fiido.net/deregister), users can easily submit data deletion requests. We promise that once the user submits the request, the data deletion will take effect immediately, without any cumbersome review process.

8. Amendments and Updates to the Agreement

We reserve the right to modify this Privacy Policy to adapt to evolving legal standards and technological advancements. Any changes will be promptly communicated through the App, and your continued use implies acceptance of the revised terms.

Thank you for choosing Fiido App. If you have any questions or concerns, please contact our dedicated customer service team (support@fiido.com) . We strive to provide you with a secure, enjoyable, and enriching cycling experience!